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Copyrite Business Systems of Denbigh, Clwyd, a market-leading photocopier dealer (Awarded Top 5 Independent Document Systems Dealers in the World by Panasonic), and its sister company, Compurite Information Technology Solutions, a major player in the provision of one-stop IT solutions embracing, for example, hardware, software, networking and communication systems.
The companies have been using Tesseract’s Service Centre service management system for several years to maintain the high level of customer service expected by its large customer base nationwide. Copyrite implemented the software to replace an older system and, as IT Manager Mike Harris points out, chose Service Centre “because it was the only Windows-based solution we could find that suited our business and, of course, because it had the functionality we require.”
The need for a Windows-based system was important, he says, not only because it was easy to use, but also because it was a modern system that “we could move forward with the business.”
Crucially, he adds, the software also embraces a Meter Billing module specifically designed for photocopier dealers. The module embraces functionality for a range of meter definitions including variable length, variable weighting, estimated readings and decimeter settings, as well Inclusive and Exclusive Consumables,
Copy-block Contracts, Variable Charge Banding and Minimum Billing including Excess Billing.
Copyrite initially installed Service Centre 4.2 but, having identified the potential benefits of allowing downloads/uploads of information from the field, and remote access to the database by management, has recently upgraded to the latest browser-based version and armed its engineers with PDA’s.
According to Mike Harris: “While the main reason for investing in the software was to enable both our companies to maintain high levels of service, and it is doing that. Also, the system allows management to track machines and our service activities, so that we can provide customers with real-time updates.”
Copyrite a major player in the provision of one-stop IT solutions embraces new software.
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