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Tesseract delivers consistent results to a surprisingly wide range of industry sectors and business sizes. Join the ever increasing number of companies using our software and you'll find yourself in very good company. Take a look at our case studies to see just a few of the companies already benefiting from our software in your sector.

Providing software solutions
for over 25 years.

Delaware uses tesseract's service centre system to open doors.

In addition to fulfilling its role at the heart of Delaware plc’s complex facilities management operation, Tesseract’s Service Centre service management system is also proving “an invaluable sales tool that gives Delaware the edge at the pre-tender stage with potential customers”, according to operations director Mark Porter.

“Because the browser-based software enables us to provide customers with a direct view of our performance levels - using remote access, they can ‘see’ in real time what is happening on their accounts - we effectively use the software as a major tool in winning tenders since our KPIs are completely transparent,” he says.

Part of the Open View Group - a specialist provider of security solutions for social housing and commercial buildings - Delaware specialises in the installation, monitoring and service/maintenance of door entry systems, access control systems, CCTV cameras and intruder alarms.

It has been using the Service Centre software for the past 2 years or so to handle around 36,000 service calls each year received on the multiple contracts it has in place, including a high number with local councils.

Tesseract was chosen above other systems, says Mark Porter, because of its functionality and its price. The system embraces a suite of easy-to-use integrated modules - Customer Assets, Call Control, Parts Centre, Repair Centre, Quote Centre, Prospect Centre - and can accommodate every type of mobile communications technology for remote engineer access. Delware’s 40 technical engineers use PDAs for this.

“The system delivers exactly what we thought it would and enables us to manage our engineers more effectively,” concludes Mark Porter. “But of equal importance to this functionality is the fact that, to an extent, the software also allows customers an uncluttered view of the progress of every service call they have logged with us.”

 

Service management for security & fire protection industries.

Case Study | Delaware

 

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Case-Studies-Delaware.pdf