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Security & Fire Protection
Service Centre Software helps Group 4 Technology stay in control.
The use of Tesseract’s Service Centre service management software to effectively manage Group 4 Technology’s 60 strong team of nationwide field engineers is playing a key role in enabling the company to retain its position as a leading player in the Access Control and CCTV markets.
Group 4 Technology has been using the system for over eight years at its Tewkesbury (Glos.) site and, according to systems development manager David Ella, “having Service Centre running on a SQL server database means we can extract data in any form, and the resultant management information proves invaluable.”
The Browser-based system embraces a number of easy to use modules - call control, customer assets, meter billing, parts centre, repair centre and quote centre & prospect centre - and was selected by Group 4 Technology from 15 alternative systems to replace an ageing Unix field service management set-up.
“In addition to the system's improved functionality and lower cost,” comments David Ella, “Service Centre was chosen because its Microsoft architecture not only provided the necessary management reporting flexibility but also offered good potential for future mobile data communications with our field engineers.”