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TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Product Features

Why SaaS?
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Knowledgeable

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Instantaneous (API)
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Popular
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Supporting
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Integrated
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Service Driven
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Located
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Email Service
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Reporting Service
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Connected
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Subscription Service
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SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba

Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Refrigeration
and Air conditioning
Artic Building Services
Tesseract's Service Centre
management system is a
breath of fresh air for Artic.
Garage
and Forecourt

Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Instron
Instrons computerised service management takes the strainout of call management!
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Catering
and Vending
Merrychef
Tesseract software helps Merrychef serve up a superb service!
End User
Maintenance

Merrychef

Aqualisa links tesseract service software with digital pens to re-write customer service levels.
Computer
Maintenance
Viglen
Viglen capitalises on tesseract's browser-based service software.
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.

Telecommunications
Eircom

Service Centre keeps Eircom N.I. in tune with its customers.
Service Management for security & fire protection industries
Tesseract delivers consistent results to a surprisingly wide range of industry sectors and business sizes. Join the ever increasing number of companies using our software and you'll find yourself in very good company. Take a look at our case studies to see just a few of the companies already benefiting from our software in your sector.

Case studies in your
industry sector:

Security & Fire Protection

Service Centre Software helps Group 4 Technology stay in control.

The use of Tesseract’s Service Centre service management software to effectively manage Group 4 Technology’s 60 strong team of nationwide field engineers is playing a key role in enabling the company to retain its position as a leading player in the Access Control and CCTV markets.

Group 4 Technology has been using the system for over eight years at its Tewkesbury (Glos.) site and, according to systems development manager David Ella, “having Service Centre running on a SQL server database means we can extract data in any form, and the resultant management information proves invaluable.”

The Browser-based system embraces a number of easy to use modules - call control, customer assets, meter billing, parts centre, repair centre and quote centre & prospect centre - and was selected by Group 4 Technology from 15 alternative systems to replace an ageing Unix field service management set-up.

“In addition to the system's improved functionality and lower cost,” comments David Ella, “Service Centre was chosen because its Microsoft architecture not only provided the necessary management reporting flexibility but also offered good potential for future mobile data communications with our field engineers.”

Service management for security & fire protection industries.

Case Study | Group 4 Technology

 

Tesseract Case Study | Delaware

Group 4 Technology | Case Study
Service Centre 5 advantages for the...

IT Manager

Financial Controller

Customer

Salesman

Logistics Manager

Service Manager

A host of benefits accross the whole board.

Tesseract News

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Instron