The cost-effective Service Centre system is renowned for producing substantial financial benefits in terms of, for example, efficient call management, engineer management/scheduling and parts/stock recording/management in addition to generating improved real-time views of the business.

Now, by partnering with KPS, Service Centre’s powerful yet easy-to-use functionality is enhanced with a knowledge-based software solution to make the service activity even more effective and efficient via KPS’s four main software elements of:

Search Component - enables documented information to be found quickly, for more informed business decisions;
Expertise Location - provides access to relevant employees with tacit knowledge, to overcome particular problems and resolve knowledge gaps;
Knowledge Share - information within the system is automatically updated; the software has a unique learning capability; and
Measurement - usage of the solution can be monitored and tracked.

Commenting, Tesseract managing director Colin Brown, says the ‘addition’ of powerful knowledge-based solutions is a natural progression for Service Centre:

"Users are increasingly taking system functionality for granted; they look at software as a solution-driven investment more than anything else.

"Service Centre already offers functionality not apparent in conventional service management systems - for example, meter billing and sales tracking/quotations - and is a true web-based product for 24x7 use and remote access. So, it is a logical progression to continually provide functionality that improves the system’s problem-solving capabilities while remaining easy to use."

Roger Haddon, managing director of KPS, says: "Tesseract is the recognised market leader in service management, and I’m very excited at the prospect of working closely with them and their customers in developing solutions that will further enhance service solutions across all industry sectors and in companies of every size."