Ireland’s largest independent office equipment supplier and maintainer, M.J.Flood (Ireland), is installing Tesseract’s Service Centre to improve the speed of field service response.

“In addition,” comments M.J. Flood’s financial director David Power, “the Windows-based system will also streamline our invoicing routines and provide a real-time view of our customer service operation.”

With 45 field engineers serving customers throughout Ireland, installing and servicing mainly photocopiers, fax machines and heavy-duty printers, M.J.Flood traditionally logs customer calls at its Dublin base via computer then despatches field engineers by phone. But no calls are closed on the system, so the company has never had up-to-date reports concerning its field activities.

That situation is set to change with the introduction of Tesseract’s Service Centre software.

David Power adds that “system functionality put Service Centre at the top of a shortlist of ten possible solutions, mainly due to its user-friendliness and its meter billing and remote engineer access capabilities.”

The software is being installed by system integrator Mentec, Tesseract’s local distributor. Mentec will use an NT sequel server network to create seamless links between Service Centre and the Synergy financial and logistics package, to provide an enterprise-wide solution embracing purchasing through to inventory, distribution, and sales and customer service.