Case Study, Ponti’s uses tesseract’s software to serve up maintenance efficiencies.

Case Study | Ponti

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Thanks to Tesseract’s Service Centre service management system, leading restaurant group Ponti’s is able to effectively manage all the assets and maintenance activities across its 25 Ponti’s and restaurants throughout the M25 area.

According to director Richard Tate, the software has eliminated both the legwork and paperwork formerly involved in handling equipment breakdown calls, and has streamlined the process of liaising with its third party maintainers (TPMs).

“When we decided to automate our processes, we researched a number of software solutions then visited reference sites,” he says. “Service Centre was the most impressive system and, we thought, the one for us.
“The software has not only enabled us to improve the way we originate and communicate every maintenance call, but it is also allowing us to track our calls and assets in a most effective way.”

With five seats of the service management software, the Pontis Group has taken advantage of the system’s user-friendly characteristics by tweaking the software and ‘standard’ service management procedures to suit its own particular needs in terms of call allocation and closure.
As a branch records an equipment fault, a job sheet is created within Service Centre and emailed direct from the system to the TPMs and simultaneously to the branch, to confirm that the fault has been actioned. As each job is completed, the job sheet is emailed back by the TPM to close the call.

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