Tesseract web browser based Service Management Software. Our unique field service management system, uses the internet to allow remote engineer access, call handling and control.
Hosted service eliminates the traditional costs of hardware and software.
Providing software solutions
for over 25 years.
Browser based software.
Where ever you are, if you can connect to the internet you can connect to Service Centre.
Just enter your details and we'll contact you with an access code to allow you to view our online demonstration.
Advantages for the
IT Manager...
This flexible and powerful emailing device from Tesseract automates the sending and receiving of emails from Service Centre. Any event that takes place in Service Centre can be triggered in an email.
Information can be sent via email to any other email account.
Any type of activity on your service centre database can trigger an email, for example:
When Calls are logged
When Calls are closed
When Parts have been shipped
Customisable.
The information required which generates the emails are controlled via database triggers, these triggers are fully customisable to your requirements.
When the email service is installed all that is required is a valid email address and details of your email server.
Receive emails.
Not only can the service send emails it can also receive emails with or with out attachments. Some of the benefits of being able to receive emails are:
Automatically Log Calls
Call Updates via call notes
Closing Calls
Download:
Email-Service.pdf
Burgin.
"Tesseract were amazing."
"They were able to switch all our Service Centre data to a hosted service within 24 hours - and that not only saved us the nightmare of the horrendous loss of all our service data but, crucially, it also enabled us to continue to operate relatively unaffected. Tesseract provided a superb service."
Nick Burgin.
