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TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Product Features

Why SaaS?
KPS Knowledge Powered Solutions
Knowledgeable

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Instantaneous (API)
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Popular
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Supporting
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Integrated
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Service Driven
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Located
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Email Service
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Reporting Service
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Connected
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Subscription Service
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SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba

Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Refrigeration
and Air conditioning
Artic Building Services
Tesseract's Service Centre
management system is a
breath of fresh air for Artic.
Garage
and Forecourt

Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Instron
Instrons computerised service management takes the strainout of call management!
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Catering
and Vending
Merrychef
Tesseract software helps Merrychef serve up a superb service!
End User
Maintenance

Merrychef

Aqualisa links tesseract service software with digital pens to re-write customer service levels.
Computer
Maintenance
Viglen
Viglen capitalises on tesseract's browser-based service software.
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.

Telecommunications
Eircom

Service Centre keeps Eircom N.I. in tune with its customers.
Service Driven
Service Driven
Field Service, Service Management, Customer Service second to none.

Customer loyalty
Many of our customers have used our software for as long as 20 years.
From the original DOS form then as the very first Windows based version right through to today's powerful Microsoft .NET web application. Always receiving consistent customer service and support.

Training options to suit you.
Tesseract offers a full suite of Service Management Training Courses. This includes levels of training to meet the needs of both the Users and System Administrators.

Onsite Training Courses
Standard day module courses delivered at customer site directly to a group of end users, who will benefit from this hands-on approach. Emphasis is placed on the user taking an active role in practical sessions.

Open Training Courses
Open Courses, with other Customers attending, run from our Training Centre in High Wycombe are based on the standard Tesseract Module Courses in a classroom environment. These may also be run as 'closed' courses for one specific customer if preferred.

Online Tutorials
Online Instructor led Tutorial Sessions are offered as one hour (up to one hour) tutorials using an online meeting tool via an invitation from a Tesseract Instructor.

Support
Great support
Our support team are there to help, and with training options to suit, Tesseract's support for both Users and System Administrators is second to none.
Support
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Tesseract News!
Get regular news and updates sent to you by email.

Service Management Software. Our unique field service management system that streamlines stock control, remote engineer access, call handling and service control. True SaaS.A web-based application, a field service software that delivers powerful management to companies field service systems and operations.

Subscription Service
Pay as you go
Take advantage of our monthly Pay-as-you-go Service.
Clients