Tesseract Service Centre Core Components
Case studies in your industry sector
Providing software solutions
for over 25 years.
The company has a wealth of experience in providing such security solutions to a wide variety of financial organisations, including the Nationwide and Halifax.
Now, Tesseract’s Service Centre browser-based service management system is helping the company to enjoy the same comfort zone when it comes to managing its own service operations.
Safetell has been a Tesseract customer for 15 years and the move up to the web-enabled version will transform the way its 25 service engineers work.
"With Service Centre, our engineers will be able to see immediately what calls are coming into their area, without having to wait for someone to call them," says Paul Lovell, Safetell’s divisional director for service.
"They can take charge of their own stock and be much more in control at a local level."
Paul Lovell also anticipates that overall communications costs will be much reduced.
"The engineers currently use mobile ‘phones but will be moving to PDAs, which will streamline operations and eradicate thousands of service calls each year, along with a mountain or paperwork."
And what is his verdict on Tesseract? "It’s exactly what we want for our business. It’s so reliable. If I said it crashed once, I would be exaggerating. I really couldn’t fault it."
Safetell’s dynamic fast-rising screens offer physical security for the safety of personnel and protection of assets in the workplace, particularly where staff meet the public. Think of a bank or building society being raided and a Safetell solution may well be springing into action.
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