Forthcoming Events Partners Worldwide Sales Job Opportunities

Tesseract delivers consistent results to a surprisingly wide range of industry sectors and business sizes. Join the ever increasing number of companies using our software and you'll find yourself in very good company. Take a look at our case studies to see just a few of the companies already benefiting from our software in your sector.

Case studies in your
industry sector:

Security & Fire Protection

Safetell screens out service risk with tesseract’s service centre software.

Safetell’s dynamic fast-rising screens offer physical security for the safety of personnel and protection of assets in the workplace, particularly where staff meet the public.

Think of a bank or building society being raided and a Safetell solution may well be springing into action. The company has a wealth of experience in providing such security solutions to a wide variety of financial organisations, including the Nationwide and Halifax.

Now, Tesseract’s Service Centre browser-based service management system is helping the company to enjoy the same comfort zone when it comes to managing its own service operations.

Safetell has been a Tesseract customer for 16 years and the move up to the web-enabled version will transform the way its 25 service engineers work.

“With Service Centre, our engineers will be able to see immediately what calls are coming into their area, without having to wait for someone to call them,” says Paul Lovell, Safetell's divisional director for service.

“They can take charge of their own stock and be much more in control at a local level.”

Paul Lovell also anticipates that overall communications costs will be much reduced. “The engineers currently use mobile ‘phones but will be moving to PDAs, which will streamline operations and eradicate thousands of service calls each year, along with a mountain or paperwork.”

And what is his verdict on Tesseract’s Service Centre “It’s exactly what we want for our business. It’s so reliable. If I said it crashed once, I would be exaggerating. I really couldn’t fault it.”

 

Service management for security & fire protection industries.

Case Study | Safetell

 

Download:

Case-Studies-Safetell.pdf

Safetell | Case Study