Our Service Management Software is a unique system that streamlines stock control, remote engineer access, asset tracking, Meter billing and call handling.
True SaaS. A web-based application, a world leading software that delivers powerful control of Service Management Systems and operations for Field Service Engineers.

A true end to end web product.
Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a ‘zero footprint client’.
Running on an IIS server the system supports remote communications via the Internet.

Powerful remote engineer access software.
Core components have been developed to allow technicians to dispatch & complete calls remotely, together with parts usage & signature capture, while customers can log & monitor their calls.

All the functionality you could ever hope for from the worlds leading Service Management Software, now comes as standard.

• Asset tracking & configuration control with serial/asset numbers & full audit trail.
• Contract Administration with SLA, billing, warranty control & third party support.
• Meter billing; usage, minimum & block together with consumables.
• Call logging with diary, SLA escalation & full audit trail. Engineer dispatch with job
   update, parts usage & job invoicing.
• Logistics control for warehouse and van, both repairable & disposal parts.
• Full workshop repair module including booking in/out wizard and full audit.
• Sales Tracking System with Remote Access for salesmen.
• Generation of sales andcontract quotations using simple wizard.

API (Application Programme Interface).
Tesseract's range of API’s have been developed to enable customers to integrate with other systems using XML.