Tesseract Service Centre, browser based service management software | Arrange a Demo | Sitemap

Service Management Software.
The unique Solution!

SC5’s functionality brings unique benefits:

Fully Hosted Service

Software as a Service

Browser Based

Remote Engineer Access

Knowledge Base

GPS

• CASE STUDIES
  • Office Equipment & Copiers
    • Panasonic
    • Copyfax
    • Toshiba
    • Copyrite
    • M2
  • Refrigeration & Air Conditioning
    • Burgin
  • Garage & Forecourt
    • Washtec
    • Epos Engineering
    • Tecalemit
    • Karcher
    • Istobal
  • Instrumentation & Machine Tools
    • Severn
    • Compair
    • Instron
    • Bystronic
    • Ficep
  • Medical & Pharmaceutical
    • Huntleigh Healthcare
    • Inova
    • Lion Laboratories
    • Universal Medical
  • Catering & Vending
    • Merrychef
    • Ponti
    • Kafévend
  • End User Maintenance
  • Computer Maintenance
  • Security & Fire Protection
  • Telecommunications
• CUSTOMER NEWS
  • Tesseract Service Trends
  • KPS
  • Firbimatic
  • Gunnebo Safes
  • Westcon
  • Arctic Building Services
  • Safetell Security Screens
  • Tesseract add CRM Functionality
  • M.J.Flood
• LATEST NEWS
  • Tesseract at SME 2008
• SUPPORT
  • Training
    • Training Services
    • Training Overview
    • Customer Assets
    • Call Control
    • Utilities Administration
    • Repair Centre
    • Parts Centre
    • Quote Centre
    • Remote Engineer Access
    • Invoicing Module
    • Crystal Reports
    • Open Training Courses
  • Downloads
    • Service Centre 4.1
    • Service Centre 4.2
    • Service Centre 5.0
  • Latest Releases
• T.U.G
  • TUG Donnington Park 2008

Call Control

This Module offers a powerful call handling facility. With features including Automatic Response Time Calculation, Contract Status Checking, Preventative Maintenance Due Alerts and Engineer Tracking it ensures an effective Call Management System in a Response Critical environment. Field Service Reporting provides Product Quality Information, Engineers Time Sheets and Time & Materials Invoicing Data. Statistical Reports include analysis of Engineer Performance, Product Quality (MTTR and MTBF) and Profitability Reports. In addition, this module offers the ability to track and control Customer Calls which are not handled by a Field Engineer.

The Call Control module is a highly sophisticated, yet easy to operate,
event driven Call Handling system.

Download:

Product Brief 2 .pdf