Call Control, Tesseract Service Centre, browser based service management system, customer assets, repair centre, part centre, quote centre, remote engineer access, invoicing module, meter billing, prospect centre.

Core Components | Call Control

A true end to end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a ‘zero footprint client’.
Running on an IIS server the system supports remote communications via the Internet.

Tesseract Home

Providing software solutions
for over 25 years.

Call Control

This Module offers a powerful call handling facility. With features including Automatic Response Time Calculation, Contract Status Checking, Preventative Maintenance Due Alerts and Engineer Tracking it ensures an effective Call Management System in a Response Critical environment. Field Service Reporting provides Product Quality Information, Engineers Time Sheets and Time & Materials Invoicing Data. Statistical Reports include analysis of Engineer Performance, Product Quality (MTTR and MTBF) and Profitability Reports. In addition, this module offers the ability to track and control Customer Calls which are not handled by a Field Engineer.