Core Components | Call Control

Service Manager
A true end to end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a ‘zero footprint client’.
Running on an IIS server the system supports remote communications via the Internet.

Call Control

This Module offers a powerful call handling facility. With features including Automatic Response Time Calculation, Contract Status Checking, Preventative Maintenance Due Alerts and Engineer Tracking it ensures an effective Call Management System in a Response Critical environment. Field Service Reporting provides Product Quality Information, Engineers Time Sheets and Time & Materials Invoicing Data. Statistical Reports include analysis of Engineer Performance, Product Quality (MTTR and MTBF) and Profitability Reports. In addition, this module offers the ability to track and control Customer Calls which are not handled by a Field Engineer.

 



The Call Control module is a highly sophisticated, yet easy to operate,
event driven Call Handling system.

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