HOME :: Customer Assets
Service Management Software.
The unique Solution!
SC5’s functionality brings unique benefits:
Fully Hosted Service
Software as a Service
Browser Based
Remote Engineer Access
Knowledge Base
GPS
Customer Assets
This Primary module is designed to provide total management of Multiple Customer Installations, and Multiple Serialised Product Assets installed at these Equipment Sites. It can also maintain Multiple Contracts with customisable Service Level Agreements, Service Coverage, Response Times, Automatic Renewal Tracking and Preventive Maintenance Scheduling. Plus, many optional Coding features to manage Field Engineers' Fault and Repairs, Common reported problems, Contract Types and Call Resolution Types.
The Customer Assets module is a powerful tool in its own right which can be used stand-alone or in conjunction with the range of Service modules to provide the benefit of a fully integrated System.
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