HOME :: Customer Assets

...the worlds first end to end browser based service management system
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Service Management Software.
The unique Solution!

SC5’s functionality brings unique benefits:

Fully Hosted Service

Software as a Service

Browser Based

Remote Engineer Access

Knowledge Base

GPS

Supplying service solutions for over 20 years
TEL: USA 800 747 6882 | TEL: UK +44 (0)1494 465 066

Customer Assets

This Primary module is designed to provide total management of Multiple Customer Installations, and Multiple Serialised Product Assets installed at these Equipment Sites. It can also maintain Multiple Contracts with customisable Service Level Agreements, Service Coverage, Response Times, Automatic Renewal Tracking and Preventive Maintenance Scheduling. Plus, many optional Coding features to manage Field Engineers' Fault and Repairs, Common reported problems, Contract Types and Call Resolution Types.

 



The Customer Assets module is a powerful tool in its own right which can be used stand-alone or in conjunction with the range of Service modules to provide the benefit of a fully integrated System.

Tesseract Customer Assets Product Brief

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