Case Study Karcher | Tesseract Service Centre System takes the pressure of Karcher’s field service management!

Case Study | Karcher

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All the problems that surround the management and control of Karcher UK’s industrial products division’s field service operation have been solved by Tesseract’s Service Centre Service Management System.

Service Centre was installed to replace a bespoke system which, says service manager Julia Streeter, “was a relatively simple system that allowed us to manage only breakdown calls for about 15 engineers”.

With continual business growth, Karcher UK knew it needed a more powerful system - one that could also handle maintenance scheduling, for example, and a system that would be able to cope with an increasing number of field engineers.

Today, with 18 field service engineers satisfying a nationwide customer base, Karcher UK offers a range of service contracts - including same-day emergency response - for its market-leading ranges of pressure washers, sweepers and scrubber dryers, for example.

“Service Centre has solved all our problems,” comments Julia Streeter, “and provides us with extensive reporting, automatic planning of maintenance schedules and, importantly, much better handling of contracts”.

While a mixture of ‘phone and fax is currently used to transit all service calls to the field, Karcher’s policy of continuous improvement has prompted the company to investigate the use of Computer based data communications.

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