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Service Management Software.
The unique Solution!
SC5’s functionality brings unique benefits:
Fully Hosted Service
Software as a Service
Browser Based
Remote Engineer Access
Knowledge Base
GPS
Functionality includes:-
Asset tracking & configuration control with serial/asset numbers & full audit trail.
Contract Administration with SLA, billing, warranty control & third party support.
Meter billing; usage, minimum & block together with consumables.
Service call logging with diary, SLA escalation & full audit trail.
Engineer dispatch with job update, parts usage & job invoicing.
Logistics control for warehouse and van, both repairable & disposal parts.
Full workshop repair module including booking in/out wizard and full audit.
Sales Tracking System with Remote Access for salesmen.
Generation of sales, service or contract quotations using simple wizard..
Launched in 2007 Service Centre 5.0 is a true end to end web product. Developed using Microsoft.Net technology, Service Centre 5.0 is a browser based product supporting a range of databases and allowing for a ‘zero footprint client’. Running on an IIS server the system also supports remote communications via the Internet.
Modules have been developed to allow technicians to dispatch & complete service calls remotely together with parts usage & signature capture while customers can log & monitor their service calls.
A range of API’s have also been developed enabling customers to integrate Tesseract to other systems using XML.
