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Lead Story:
Climate Service’s
With 600 customers nationwide, Climate Service’s reputation as a specialist maintainer of air conditioning and refrigeration equipment depends just as much on the way it manages its customer service operation as it does on the skills of its 85 field engineers.
The fact that it has been using Tesseract’s Service Centre customer management system for 12 years says it all.
Earlier this year it upgraded to the latest version ‘to capitalise on the benefits of modern technology in a multi-site, multi-user environment.’
Based in Solihull, West Midlands, Climate Services performs contract maintenance, repair, replacement, condition monitoring of screw compressors and screw compressor rebuilding.
It utilises the Service Centre modules of Call Control and Customer Assets because ‘the system meets our needs regarding price, familiarity and upgrade path.’
A long list of system features are highlighted by Climate Services as benefits, including internal scalability (the system is used across six sites), customer contract control, progress monitoring and management reporting in various configurations.
In addition, the company points out the potential gains through the ease with which Service Centre could be integrated with a remote data collection system and with its financials.
Proven Service Solutions for Refrigeration & Air Conditioning Equipment.
Clients featured in this issue:
Climate Service’s
JS Humidifiers
Birdsall Services
Industrial Cooling Services
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