Tel: UK +44 (0)1494 465 066 | Tel: USA 800 747 6882

A true end to end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a ‘zero footprint client’.
Running on an IIS server the system supports remote communications via the Internet.

Providing software solutions
for over 25 years.

Remote Engineer Access

Tesseract's Remote Engineer Access provides the tools to achieve full information flow directly between the Engineer and Service Centre whilst retaining central control. The Engineer can login using a wide range of devices available including Laptops, Windows CE Supported Terminals, Cognito Device, Nokia 9110/9210's or the Pocket PC Organiser. Once logged in he is allowed to view Allocated or Dispatched Calls, which can be completed or advanced in status using Service Reports and Parts Requests. Other features include searching for other Engineers by Site Location, Querying Stock and Part Prices, Editing Equipment Site Details and viewing Product History.

 

In today’s response critical service environments, providing information to and receiving information from your Engineers is essential for effective and decisive management.

Download:

Remote-Engineer-Access.pdf