Tesseract Service Centre, browser based service management software | Arrange a Demo | Sitemap

Service Management Software.
The unique Solution!

SC5’s functionality brings unique benefits:

Fully Hosted Service

Software as a Service

Browser Based

Remote Engineer Access

Knowledge Base

GPS

• CASE STUDIES
  • Office Equipment & Copiers
    • Panasonic
    • Copyfax
    • Toshiba
    • Copyrite
    • M2
  • Refrigeration & Air Conditioning
    • Burgin
  • Garage & Forecourt
    • Washtec
    • Epos Engineering
    • Tecalemit
    • Karcher
    • Istobal
  • Instrumentation & Machine Tools
    • Severn
    • Compair
    • Instron
    • Bystronic
    • Ficep
  • Medical & Pharmaceutical
    • Huntleigh Healthcare
    • Inova
    • Lion Laboratories
    • Universal Medical
  • Catering & Vending
    • Merrychef
    • Ponti
    • Kafévend
  • End User Maintenance
  • Computer Maintenance
  • Security & Fire Protection
  • Telecommunications
• CUSTOMER NEWS
  • Tesseract Service Trends
  • KPS
  • Firbimatic
  • Gunnebo Safes
  • Westcon
  • Arctic Building Services
  • Safetell Security Screens
  • Tesseract add CRM Functionality
  • M.J.Flood
• LATEST NEWS
  • Tesseract at SME 2008
• SUPPORT
  • Training
    • Training Services
    • Training Overview
    • Customer Assets
    • Call Control
    • Utilities Administration
    • Repair Centre
    • Parts Centre
    • Quote Centre
    • Remote Engineer Access
    • Invoicing Module
    • Crystal Reports
    • Open Training Courses
  • Downloads
    • Service Centre 4.1
    • Service Centre 4.2
    • Service Centre 5.0
  • Latest Releases
• T.U.G
  • TUG Donnington Park 2008

Remote Engineer Access

Tesseract's Remote Engineer Access provides the tools to achieve full information flow directly between the Engineer and Service Centre whilst retaining central control. The Engineer can login using a wide range of devices available including Laptops, Windows CE Supported Terminals, Cognito Device, Nokia 9110/9210's or the Pocket PC Organiser. Once logged in he is allowed to view Allocated or Dispatched Calls, which can be completed or advanced in status using Service Reports and Parts Requests. Other features include searching for other Engineers by Site Location, Querying Stock and Part Prices, Editing Equipment Site Details and viewing Product History.

In today’s response critical service environments, providing information to and receiving information from your Engineers is essential for effective and decisive management.

Download:

Product Brief 6 .pdf