Rapid response to high impact problems
Timely response to problem resolution
High quality fixes and information
Up-to-date service and installation information.
When a call is logged with our support department, our help desk staff will seek to gain as much information as possible about the issue. An email with full details of the call including Problem/Question description, Call Priority will be sent back to the contact at the organisation logging the call. All calls logged with Tesseract Support are placed in a call queue in response time order; the response time is calculated by the priority of the call. Priority 1 calls are responded to almost immediately and are generally fixed within the hour.
Tesseract Support has developed a web based portal which has a wealth of information and tools contained to will help find the information they require including: