Remote Engineer Access half day training course is to enable a Field Engineer of Service Centre to access a Central Database.

Training | Remote Engineer Access

Many of our customers have used our software for as long 20 years. Always receiving consistent customer service and support.

Training options to suit you. Tesseract offers a full suite of Service Management Training Courses. This includes levels of training to meet the needs of both the Users and System Administrators.

Tesseract Home

Providing software solutions
for over 25 years.

Remote Engineer Access

The purpose of this half day training course is to enable a Field Engineer of Service Centre to access a Central Database to dispatch their own Calls, run Field Service Reports and Service Reports Lines and transfer Calls back to the Central Database.

This course does not include Customer Assets, Call Handling, Parts Centre, Workshop, Period Close, Quote Centre, Utilities, Invoicing or Call Escalation.

The pre-requisite is to have attended course three, Call Handling.