Many of our customers have used our software for as long 20 years. Always receiving consistent customer service and support.

Training options to suit you. Tesseract offers a full suite of Service Management Training Courses. This includes levels of training to meet the needs of both the Users and System Administrators.

Providing software solutions
for over 25 years.

Call Control

The purpose of this one day practical, hands-on course is to cover the methods used to enable a user/administrator of the Service Centre to log a Call, dispatch an engineer, run Field Service Reports and Service Reports Lines, access and view Call Escalation Monitor, create reports and run Service Call Invoicing.

To obtain a better understanding of the Service Centre functionality the user must, at the minimum attend course one, (Getting Started) and course two (Customer Asset).

This day includes Service Calls Invoicing but does not include Customer Assets, Parts Centre, Workshop, Period Close, Quote Centre, Remote Engineering Access or Utilities.

This course intended for Call Handling/Control staff new to Service Centre. A basic knowledge of the Windows is a pre-requisite.