Repair Centre

The purpose of this training course is to enable a user/administrator of Service Centre to control Repair Centre Jobs for the return to base Repair Workshop operation.

Integrated with Parts Centre, Repair Centre handles repairs of Customer Equipment or Stock items as single Jobs or in batches. All aspects of the Job are tracked from Booking-In through pre-defined or non-standard engineering workflow to Upgrades and Shipping. It also handles exchange items. Integrated with Service Centre, a Call can be traced from its source in the field through Repair Centre and back to the field as a single Call record but with a full history at all stages. Repair Centre uses the standard Customer Assets module for Static data validation and reporting of exceptions such as Contract and Warranty.

This course does not include Customer Assets, Call Handling, Parts Centre, Quote Centre, Period Close, Remote Engineering Access, Utilities or Call Escalation.

This tutorial is intended for Workshop staff new to the Tesseract Repair Centre. The pre-requisite is to have attended course one, Getting Started.