Telecommunications

Case Study | TSi Voice & Data

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Lead Story:

TSi Voice & Data

The installation of Tesseract’s Service Centre field service management software is transforming the level of management control that TSi Voice & Data has over its service operation.

Based in London, TSi Voice & Data specialises in the supply, installation and support of 'phone systems and structured cabling for delivering integrated voice, data and video services to clients’ desktops.

The nationwide service operation, which is characterised by a high number of multiple sites for certain customers, is based predominantly on providing upgrades and added services - and it is this area that the Tesseract software addresses.

“While our previous service system (written in-house) could track each job, it couldn't provide call or site histories or time clocks,” comments General Manager, Tony Gavaghan.”

“Tesseract’s Service Centre, on the other hand, details the full configuration and history of every installation. It also allows us to capture maintenance costs, and the resulting Crystals reports are passed to accounts for invoicing.”

With over 350 installations of the Windows-based system in over 25 countries, Tesseract's latest issue of the software is the Web-enabled version 4.2 that allows browser-based access by field technicians who can remotely input/extract data via handheld devices utilising Windows CE, for example. Customers will also be able to remotely log and monitor calls via the Web.

Proven Service Solutions for Telecommunications Companies