Tesseract Service Centre, browser based service management software | Arrange a Demo | Sitemap

• CASE STUDIES
  • Office Equipment & Copiers
    • Panasonic
    • Copyfax
    • Toshiba
    • Copyrite
    • M2
  • Refrigeration & Air Conditioning
    • Burgin
  • Garage & Forecourt
    • Washtec
    • Epos Engineering
    • Tecalemit
    • Karcher
    • Istobal
  • Instrumentation & Machine Tools
    • Severn
    • Compair
    • Instron
    • Bystronic
    • Ficep
  • Medical & Pharmaceutical
    • Huntleigh Healthcare
    • Inova
    • Lion Laboratories
    • Universal Medical
  • Catering & Vending
    • Merrychef
    • Ponti
    • Kafévend
  • End User Maintenance
  • Computer Maintenance
  • Security & Fire Protection
  • Telecommunications
• CUSTOMER NEWS
  • Tesseract Service Trends
  • KPS
  • Firbimatic
  • Gunnebo Safes
  • Crane Switches
  • Arctic Building Services
  • Safetell Security Screens
  • Tesseract add CRM Functionality
  • M.J.Flood
• LATEST NEWS
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• SUPPORT
  • Training
    • Training Services
    • Training Overview
    • Customer Assets
    • Call Control
    • Utilities Administration
    • Repair Centre
    • Parts Centre
    • Quote Centre
    • Remote Engineer Access
    • Invoicing Module
    • Crystal Reports
    • Open Training Courses
  • Downloads
    • Service Centre 4.1
    • Service Centre 4.2
    • Service Centre 5.0
  • Latest Releases
• T.U.G
  • TUG Invitaion 2008

Call Control

The purpose of this one day practical, hands-on course is to cover the methods used to enable a user/administrator of the Service Centre to log a Call, dispatch an engineer, run Field Service Reports and Service Reports Lines, access and view Call Escalation Monitor, create reports and run Service Call Invoicing.

To obtain a better understanding of the Service Centre functionality the user must, at the minimum attend course one, (Getting Started) and course two (Customer Asset).

This day includes Service Calls Invoicing but does not include Customer Assets, Parts Centre, Repair Centre, Period Close, Quote Centre, Remote Engineering Access or Utilities.

This course intended for Call Handling/Control staff new to Service Centre 4.2. A basic knowledge of the Windows is a pre-requisite.